"Jason, you may have waited a bit longer than normal because we were extremely busy in the kitchen that night. Food orders were put out in the order that they came in, as verified by looking at that night's video. You left without waiting for your food but you DID NOT get charged for it as you claim. Sorry for your not so pleasant experience. I tried to make it right but you have not responded back to me. When I left at about 9:00 PM I talked to you on the way out in a conversation that started with me saying "nice hat". You seemed to be in a great mood at that time, not sure what could've happened in the next hour, as our kitchen closes at 10 PM. I highly doubt that your Bears hat had ANYTHING do do with it, as EVERYONE around here knows that I am a Bears fan! I hope you give us another try, as we pride ourselves in giving everyone a great experience."

"So insane to walk in there and place our order and have to wait over two hours for our food. Asked several times about where the food was and were just told it was on its way. People around us getting served ...but not us. Oh by the way I had my Bears hat on. Do you think that had any thing to do with that? That’s crazy!!!!"

"we stop in here and there throughout the year long we like to support the locals (saloon to relax) anyway the food is wonderful especially the pizza. the crust and toppings are great and all in all a great value. the burgers and chicken sandwiches are very good and all have a fresh taste to them..not greasy at all. clean and well lit and a good feel to the place. We stopped in NOV after the Hartford Christmas parade..it was hopping busy...Fun enjoyable feel and had a pizza the drinks were great fast...they had the street view on cam too..anyway we also saw Santa clause from the parade having one too...a good solid place to stop and constant...a litttle late posting Dec 31st but I had a pic to share..I say great value/eats ...Great Quality great price value...Cheep midrange are the choices on the site.."